Privacy Policy

Privacy Policy

Introduction

Welcome to https://therapy-for-adults-alcohol-abuse.denvermentalhealthcare.com (hereinafter referred to as “Therapy for Adults Alcohol Abuse,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users visiting our website and utilizing our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://therapy-for-adults-alcohol-abuse.denvermentalhealthcare.com.
  2. Any mobile applications or software we offer.
  3. Online services and products accessed through our platform.
  4. Interactions between users and our team via email, phone, or text messages.

Please note that this policy does not extend to third-party websites, applications, or services linked from our site, as they have their own privacy policies governing user data.

Processing Activities

This Privacy Policy outlines the following activities we engage in with regard to your personal information:

  1. Account Management: Creating and managing user accounts on our platform.
  2. Communication: Sending transactional and marketing communications, including newsletters and updates.
  3. Payment Processing: Facilitating secure online payments for our services.
  4. Data Analytics: Analyzing user behavior to improve our services and website functionality.
  5. Customer Support: Responding to inquiries, feedback, and support requests.

Personal Data Collection

We collect various types of personal data to enhance your experience with our services:

  1. Account Information: This includes login credentials (username and password), user ID, and account settings.
  2. Payment Details: Credit or debit card numbers, billing addresses, and payment transaction history.
  3. Financial Records: Bank account information for direct deposits or payments.
  4. Purchase Data: Details of products or services purchased from our platform.
  5. Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses and MAC addresses.
  6. Location Data: Geographic coordinates when you access our website on a mobile device.
  7. Feedback and Reviews: Comments, ratings, and reviews left by users about our services.
  8. Social Media Information: Publicly accessible data from social media platforms if you choose to connect them to your account.
  9. Product Preferences: Your choices and preferences regarding products or services we offer.

We obtain this data through direct user input, website interactions, and automated technologies used for service improvement. Additionally, we may receive personal data from third-party partners who have their own privacy policies in place.

Cookies

We employ cookies to enhance your browsing experience and gather analytics:

  1. Strictly Necessary Cookies: These cookies are essential for the basic functionality of our website and cannot be disabled. They ensure that pages load securely, remember language preferences, and maintain security protocols.
  2. Preference Cookies: Used to store user preferences and settings, such as language selection and font size.
  3. Analytics Cookies: These track user behavior on our site for analytics purposes, helping us understand user trends and improve our services.

Users have the option to manage and control non-essential cookies through our Cookie Manager, allowing them to customize their browsing experience.

Retention and Deletion

We retain personal data in accordance with applicable laws and regulatory requirements. The duration of data retention depends on the purpose for which it was collected:

  1. Financial and payment data is retained for a period required by law, typically 7 years.
  2. Account information may be kept indefinitely until the account is inactive for an extended period.
  3. Data associated with marketing communications is retained for as long as it remains relevant for marketing purposes or until you request its deletion.

Once the data retention period expires, we will delete or anonymize the personal data to prevent direct identification.

Security Measures

We implement robust security measures to protect your personal data:

  1. Encryption: We use encryption protocols to secure data during transmission and storage.
  2. Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process sensitive data on our behalf.
  3. Access Controls: Our systems have access controls in place, limiting data access only to authorized personnel.

Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age. If you are a parent or guardian concerned about data collection involving your child, please contact us at the provided email address.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  1. Access and Rectification: The right to access and request corrections if your data is inaccurate or incomplete.
  2. Erasure (Right to be Forgotten): The ability to request the deletion of your data, under certain circumstances.
  3. Restriction on Processing: Limiting the use of your personal data in specific situations.
  4. Data Portability: Obtaining a copy of your data in a structured format for transfer to another controller.
  5. Objection and Non-Discrimination: Opposing processing activities and enjoying equal treatment without discrimination.
  6. Filing Appeals/Complaints: The right to report any concerns or complaints regarding the handling of your personal data to relevant authorities.

To exercise these rights, please contact our Data Privacy Team using the details provided below. We will respond to your requests in a timely manner as per applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be notified via email or posted on our website with an updated revision date. Your continued use of our services after such changes constitute your acceptance of the new policy.

Contact Information

For any questions, requests, or concerns regarding privacy and data protection:

  • Email: contact@therapy-for-adults-alcohol-abuse.denvermentalhealthcare.com
  • Postal Address: [Provide Physical Address]

We appreciate your trust in us. By using our services, you acknowledge the practices outlined in this Privacy Policy.